ABOUT
Name:
Tamas
Job title:
Technical Support Associate
Beneficial to know
Friday, March 4, 2011 @ 10:03 AM Author: Tamas
While working on a support case we often have to request more information from the customer. It can be annoying when a system is not working as expected but without all relevant information the BalaBit Support Team cannot run the support process effectively. This is why we would like to know as much relevant details ...
1 Comment
The support team and my work
Monday, February 28, 2011 @ 11:02 AM Author: Tamas
Hello, My name is Tamas Molnar (24), and I work for BalaBit IT Security Ltd. in the hungarian office as a member of the Technical Support department. I stand in the first line of the support process in this diverse and great team as Level 1 (L1) team member. I started my ...